Last updated: 16 March 2026 — CareAH
Care At Home (CareAH) is operated by IIT Software Limited, a company registered in England and Wales (Company No. 06372333). We operate an online marketplace connecting families seeking home care with CQC-registered care agencies. By using our platform, you agree to these Terms of Service.
You must be at least 18 years old to create an account. All care agencies listed on CareAH are sourced directly from the CQC public register — only CQC-registered agencies appear on our platform. Agencies claiming their profile must hold a valid CQC registration at all times. You agree to provide accurate information during registration.
CareAH provides a technology platform that facilitates introductions and bookings between families and care agencies. We are not a care provider. Care services are provided directly by the agency under a separate agreement. CareAH is not responsible for the quality, safety, or legality of care services delivered.
Agencies must: (a) hold a valid CQC registration throughout their use of the platform; (b) ensure all staff have appropriate DBS checks; (c) maintain adequate public liability and employer's liability insurance; (d) comply with all applicable employment, care quality, and data protection laws.
Families may post care requests, view agency profiles, and book care through the platform. Families agree to provide accurate information about care needs, pay invoices on time, and treat agency staff with respect.
CareAH charges agencies a commission on bookings made through the platform (currently 10% of care service value, subject to 30 days' notice of change). Families use the platform free of charge. Payments are processed by Stripe. Care services are VAT-exempt under HMRC Notice 701/2. CareAH's platform and technology fees are subject to VAT at the standard rate as a technology service provider.
Reviews must be honest and based on genuine experience. All reviews on CareAH are tied to a verified booking ID -- it is impossible to submit a review without a completed booking. CareAH may remove content that violates our Community Guidelines. You grant CareAH a non-exclusive, royalty-free licence to display content you submit.
To the maximum extent permitted by law, CareAH's liability for any claim shall not exceed the fees paid to CareAH in the 12 months preceding the claim. CareAH is not liable for indirect or consequential losses, or for personal injury arising from care services.
Either party may terminate an account at any time. CareAH may immediately suspend or terminate accounts for breach of these Terms, non-payment, or regulatory non-compliance. Outstanding invoices remain payable on termination.
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the platform constitutes acceptance of the revised Terms.
For legal queries, please contact us at our contact form.
Agency data sourced from the Care Quality Commission (CQC) under the Open Government Licence. Ratings and inspection data © Care Quality Commission.